FAQ


I’VE CHANGED MY MIND

At La Belle Peau, it’s important to us that you’re 100% happy with your purchase. Should you wish to return an item, please email us at shop@labellepeau.com.au or call 08 6361 1500.

All products ordered via labellepeau.com.au can be returned pending they meet the following criteria: 

  1. Original proof of purchase / receipt is provided to La Belle Peau ( which clearly details your name, phone, email and delivery address ).

  2. Products must be unused, the seal must be unbroken and in original, unopened, undamaged packaging.

  3. Returns must be made within 30 days of purchase.  


NEXT STEPS

  1. A refund, exchange or store credit will be issued to you once we have received the items and inspected them to ensure they meet the above criteria.

  2. A handling / restocking fee of 20% of the value of the item applies. 

  3. Original shipping costs will not be refunded by La Belle Peau.

** Note, items purchased on sale and or with discount codes applied are non-exchangeable and non-returnable.


RETURN METHODS

Products can be returned in person or via mail to our La Belle Peau Clinic: 

478 Fitzgerald Street
North Perth WA 6006

For returns via mail, products must arrive packaged exactly per the original to avoid damage on return. They must also be returned via Australia Post courier with a tracking number ( it is your responsibility to ensure this is provided to our La Belle Peau Clinic ) and a signature is required on receipt at our clinic to ensure it safely arrives ( it is your responsibility to ensure your return parcel arrives safely to our La Belle Peau Clinic ). If sending back by post, you are responsible for the applicable shipping and additional postage charges.


DAMAGED ITEMS ON DELIVERY

Should you receive a delivery from La Belle Peau which is damaged, contact us immediately on 08 6361 1500.

Please take a photo of the damaged products and email a photo of your damaged products, along with your order confirmation to shop@labellepeau.com.au within 24 hours of delivery - we can only proceed with issuing the replacement products with proof of damage.  We will issue replacement products free of charge and we will reimburse you for the cost of returning the original product to us. Receipts must be provided as proof of purchase.


HOW WILL YOU REFUND MY ORDER?

Once returned products have been received, a refund will be processed via the same method by which you made the purchase. Please note that it can take up to 7 business days for the refund to appear in your account. 


I’VE REACTED BADLY TO THE PRODUCT I ORDERED

The products we offer are medical grade and it is important to always use products as directed on the label or by your skin therapist.  In the event that you have an adverse affect to one of our products, please stop using the product immediately, take a photo of your skin reaction as proof and contact us immediately on 08 6361 1500 or at shop@labellepeau.com.au and our team will assist.

Please note, we are not able to refund or exchange products due to skin reaction if the product was not recommended to you by our skincare therapists after a face to face consultation.  

We will only refund or exchange products we recommend during a face to face consultation due to skin reaction from using the product upon receipt of proof of a reaction.  We will reimburse you for a full refund for the product and shipping charges to return the products to us.


ANY OTHER QUERIES?

Contact us at shop@labellepeau.com.au or on 08 6361 1500 and our expert team will be delighted to assist.